Wednesday, April 12, 2006

Another Software Spasm

(This is a followup to a post I made last August, Software Spasms.)

I like to play games but in no way am I a 'Gamer'. I like the simple games like MahJong or Spider Solitaire. Every once in a while I will try a new game and usually I just delete it after two or three sessions. But a while back I found a puzzle type game that I really liked and I bought it. When a sequel was released, I downloaded the sequel and bought it as well.

This was on Saturday, April 8, 2006.
So I installed it, clicked the icon to open it and waited. And waited. It didn't open. I checked in Task Manager and there it was, running, but it wouldn't open. Hmm, this has a familiar ring! I tried uninstalling it and reinstalling, no go. I re-downloaded it and tried again. Still it wouldn't open.

Frustration set in and I decided to contact support and I sent them an email. After three days I heard from them. They more or less told me to do what I had already done, but I wanted to tell them I did everything they suggested and on the off chance there was a new download, I again re-downloaded the game and reinstalled it.

Did it open? No, but Task Manger showed it was running. Sigh! Remembering my previous problem with a 'software spasm', I stopped my spyware program from running in the backgound. No go, the game still wouldn't open. So I tried something else. I stopped my anti-virus program, and now the game opened. It worked just fine.

So if I want to play the game, I 'pause' my antivirus, just long enough for the game to open. Once the game is running, the anti-virus can run in the background and there are no problems.

Who can say what is going on? I wonder how many people are trying to install programs that won't work because of a conflict with another program? More than likely they are blaming the wrong thing for their software that doesn't work!