I use the Internet a lot. I mean a LOT! I wonder what I did before the Internet was available! I shop, compare services, check companies for quality ratings (I use AngiesList), I use email including Yahoo Groups and I have two personal websites and a website for a charity and one for a Yahoo group.
If it is possible to contact any business or service using email, I much prefer that to using the telephone. One reason for that is the endless tripe you have to hear before you get to the right department (if you are lucky) and awful hold music that most businesses seem to think will keep you entertained while you are on indefinite hold. Some of the 'menus' you are subjected to makes me wonder what idiot came up with the whole concept in the first place? (I rather suspect some of them, in spite of the extremely annoying "Your call is important to us" message, hope you will give up and hangup in frustration so they won't have to address your issue. Have you ever noticed that none of the menu options are what you need? Why don't they have an option for 'Other'?
Email is usually much simpler. You can type what you want and press send and that is that. That is IF you can find an email address! So many sites just don't provide a contact email any more and if they do, you get a scripted response that does not seem as though anyone really read what you sent. This is pretty frustrating as well. Sometimes after lots of searching you can find a sitemap and see 'Contact' listed. Don't get your hopes up just yet. It could be a form to fill out, that's no problem, well maybe it is.
I am using a pretty nifty little utility know as 'SiteAdvisor'. It is extremely popular with folks in the know as it identifies sites that have questionable content that could possibly expose your computer to malware. I really like this service, provided free, at least for now, to users by McAfee a very well know and popular provider of virus scanners, firewalls and other security products.
The problem is, today all at once I am getting a warning everytime I go to a site I know is ok. The warning is as follows:
"You have attempted to establish a connection with "dss2.siteadvisor.com". however the security certificate presented belongs to "dss1.siteadvisor.com". It is possible, though unlikely, that someone may be trying to intercept your communication with this web site.
If you suspect the certificate shown does not belong to "dss2.siteadvissor.com", please cancel the connection and notify the site administrator."
I would dearly love to notify the site administrator! I have searched this site for contact information to no avail. The only contact form I have found wants me to input what the question is about, it lists all of the programs McAfee sells, but I guess since it isn't selling SiteAdvisor they don't plan to support it in any way.
The SiteAdvisor site wants me to 'signup' before it will let me contact anyone. On the feedback page I am given five options and I have to choose one.
1.Submit a site for testing
Select this option and get a field to input an url for a site.
2.Leave user comments about a site
Select this option and you have to signup to be a reviewer before anything else can happen.
3.Leave comments as a site owner
Select this option and get: Once you become verified as a site owner you can post a comment on your site's report page.
4.General McAfee product support
Select this and get redirected to McAfee's Technical support for their commercial products. If you click on the tecnical support links, there is no option for SiteAdvisor!
5.Contact our business team
Guess what, you get an email address for someone there! I already know this would be an exercise in frustration!
Why no option for Other? My guess is they don't want to be bothered. I suspect this is the same reason you don't get an option for Other on those endless, pratling phone menus!
I am still using SiteAdvisor and hoping the stressful warning will soon disappear.
Martha
Martha's Web
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