Astonished!

Today I called WalMart.  I know, but I wanted to know if they carried a particular item.

I almost fell out of my chair.  It rang once and a real live person answered!  No horrible automated phone menu! I almost forgot why I called I was so astonished.

Later I called AT&T to add a service to my account. Too bad, I got that horrible automated phone menu that makes me want to jump through the phone line and strangle the jerk that came up with it, if only I knew who it was.

Oh well, can't have everything, but still I wish 'customer service' really meant something. Now it's all 'the bottom line'. Customer Service seems to be lip service and not much else any more.  I will say when I finally got a real live person, that person was helpful even though I could tell a lot of the time it was scripted.

Martha