A Follow-up to ' I Am Going to Say 'Goodbye' to Symantec'

I did finally receive a response to the inquiry I sent to Symantec about the rebate amount sent in and the amount received. The date on the email I received today, Jan 18, was Dec 27. I guess this email was lost in 'cyberspace' or maybe the same black hole where my rebates went!

Unbelieveable response! Not a single answer to anything I asked!

Thank you for your rebate inquiry. Our records show that check number 8369221 was issued on 10/23/2004 in the amount of $20.00. This check cleared our bank on 11/05/2004. ( I knew that!)

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at symantecrebatesupport@symantecrebates.com. We are always happy to help. (I don't believe that!)

This was what I asked:

I have a question: My rebate check I received was for $20.00. Why? I sent two rebate offers, one for $30 and one for $40.
Please note, the product that I selected above is NOT the one I sent the rebate for, as Drive Image is not listed.
Comments: I purchased Drive Image because it works. I could never get Ghost to work, it would not install. I tried three times and it always failed. Everything else worked ok. If this is not resolved in a satisfactory manner, I will no longer use Symantec products.
Tracking Number: xxxxxxxx

Obviously this is a 'canned' response, I wonder if anyone actually read this inquiry? Or maybe I should ask 'Did anyone in office that processes rebates read this inquiry?' I am quite sure that Symantec outsources rebate processing, maybe they don't know what it is to followup for 'good customer service!'

I have totally removed anything from Symantec from my computer and guess what? It runs better! Just like everyone said, Norton is a resource hog! I am using eTrust™ EZ Armor™ LE from Computer Associates and so far I like it just fine!

Note: I am not the only one with rebate gripes! Rebate Gripes